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Policy draft

Refund and cancellation policy

Owner confirmation and legal review are required before these rules take effect.

Families playing together inside Fresh Play CafePLAY · LEARN · CONNECT

Play visits

The cancellation window, rescheduling limits, credits, no-show handling, and refund eligibility are awaiting owner confirmation. Final terms will be displayed before payment.

Memberships

Pause, cancellation, proration, failed-payment, renewal, and refund rules are awaiting owner confirmation and will be specific to each published plan.

Parties and events

Deposit treatment, final-balance deadlines, guest-count deadlines, and cancellation tiers are awaiting owner confirmation and will be stored with each agreement.

How refunds work

Approved full or partial refunds are sent through the original payment provider. Bank processing time may vary. The platform maintains a transaction and audit record without storing raw card details.

Draft prepared August 11, 2026 · Legal and owner approval pending

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